Data Privacy Policy
Welcome to Rollino’s Privacy Policy. This page explains what personal and technical information we collect when you use our services, how we use and protect that information, and the choices available to you. We take privacy seriously and aim to be clear about the data we hold and how we handle it.
Types of data we collect
We collect information you provide directly and data gathered automatically when you use our site or apps. This includes identity details, contact details, account information and transactional records, together with technical and usage data gathered from your device.
Personal data
Personal data may include your name, date of birth, email address, billing and payment details, identity documents where required for verification, and any communications you send to us. We use this data to create and manage your account, complete transactions and comply with legal obligations.
Technical data
We collect technical information such as device type, browser and operating system, IP address, device identifiers, and log files. This data helps us deliver and improve our services, detect fraud and ensure the site works correctly on your device.
Transactional data
Transactional records include deposits, withdrawals, bets and play history. We keep this information to process payments, resolve disputes and fulfil regulatory and accounting requirements.
Use of information
We use information to operate your account, process payments, provide customer support, improve our products and detect and prevent fraud. Where you consent, we may also use data to send you marketing communications which you can opt out of at any time.
Data protection practices
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration or destruction. These measures include encryption, access controls and regular security reviews. No system can be guaranteed completely secure, so we also advise users to protect their account credentials.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies to remember preferences, analyse site performance and tailor content. You can manage cookie settings through your browser; please note that disabling certain cookies may affect site functionality.
Information sharing and third parties
We may share data with service providers who support our operations such as payment processors, identity verification suppliers, analytics providers and fraud-prevention partners. We may also disclose information where required by law or to protect our rights. We require third parties to handle data in accordance with applicable privacy standards.
User rights
You have rights in relation to your personal data, including the right to access, correct or delete information, and to restrict or object to certain processing. You may also withdraw consent where processing is based on consent.
Access, correction and deletion of data
To exercise your rights or request a copy of your data, please contact us at [email protected]. We will respond to your request and provide information on the steps required to verify your identity.
Privacy policy updates
We may update this policy from time to time. When we do, we will publish the revised policy on this page and indicate the date of the latest revision. Continued use of our services after changes indicates your acceptance of the updated policy.