Terms and Conditions
These Terms and Conditions set out the rules for use of Rollino and explain the relationship between us and our users. They apply to access and use of our website, games and associated services. By registering an account or using our services you agree to comply with these terms and any policies we publish from time to time. We provide services to consumers and expect users to act lawfully and responsibly.
Account responsibilities
Users must provide accurate and up-to-date information when opening an account and must maintain sole control of their login details. Account access is personal and only one account per person is permitted unless otherwise authorised. You are responsible for all activity that occurs under your account. If you suspect unauthorised access or a security breach you must notify [email protected] immediately and follow our instructions to secure the account.
Eligibility requirements
To use Rollino you must meet the minimum legal age in your jurisdiction and be permitted by local law to participate in online gambling. We may restrict access from certain countries. We will not accept registrations from persons who are subject to an exclusion under any applicable self-exclusion scheme or any statutory prohibition. We reserve the right to decline, suspend or close accounts where eligibility cannot be confirmed.
Acceptable platform use
Users must not use the platform for unlawful activity, fraud, money laundering, bonus abuse or to manipulate games or promotions. Automated play or software that interferes with normal platform operation is prohibited. We may monitor activity for fairness and security and may take corrective action, including voiding bets, withholding funds or closing accounts where abuse or irregular activity is detected.
General bonus and promotion rules
Promotions and bonuses are subject to specific terms which will be provided with each offer. Unless otherwise stated, bonuses are non-transferable, may carry wagering requirements and time limits, and may exclude certain games. We reserve the right to modify, suspend or withdraw promotions at any time where we reasonably suspect abuse or error. Promotional terms form part of these Terms and Conditions.
Deposits and withdrawals
Accepted payment methods, deposit minimums and withdrawal options may vary by user location and payment provider. Funds deposited into your account must be your own and free from third-party claims. Withdrawals are subject to verification checks and may require identity and source-of-funds documentation. We will process withdrawals in line with our verification procedures and payment provider rules; processing times may vary.
Verification checks and account limits
We may place temporary holds on withdrawals while verification is completed. Account limits, such as deposit or loss limits, may be applied for security or regulatory reasons. Where additional documentation is required we will notify you and may suspend certain account functions until checks are complete.
Dispute resolution
If you have a complaint you should contact [email protected] with full details. We will acknowledge and investigate complaints in line with our internal procedures. Where a complaint cannot be resolved directly we will explain available escalation routes. Use of these services does not affect any statutory rights you may have under applicable consumer protection laws.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be communicated by notice on the site or by email where appropriate. Continued use of Rollino after changes are published constitutes acceptance of the updated terms. It is your responsibility to review the terms periodically.